BMC Solution Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR TASKS

-Lead technical consultation sessions with customer teams to gather deployment and integration requirements.
-Analyze and document key design inputs such as interconnectivity (e.g., C-Interface), OSS systems, LTE elements (MMEs), platform dependencies, and interface boundaries.
-Develop and maintain project-specific Customer Site and Network Integration Survey (CSNIS) using client`s standards and templates.
-Populate the CSNIS with comprehensive technical data (IP addressing schemes, routing tables, VLAN IDs ;Network architecture diagrams and logical/physical layouts; DNS/NTP/SNMP configurations and system parameters ;Interface and chassis configuration tables)
-Facilitate stakeholder review sessions and finalize deliverables based on feedback.
-Create and validate Method of Procedure (MoP) and Acceptance Test Plan (ATP) tailored to each deployment site.
-Schedule integration windows and ensure alignment with customer-maintained timelines.
-Perform installation and configuration of BMC platform and application software according to approved procedures.
-Establish and validate connectivity with network elements, including: NAAD Government Gateway (e.g., FEMA IPAWS); MMEs (LTE), BSCs (GSM), RNCs (UMTS), Femto/Small Cells;EMS/OSS systems via SNMP/FTP
-Conduct functional testing using live or simulated alert features to ensure end-to-end readiness
-Act as the Single Point of Contact (SPOC) for all technical troubleshooting related to the BMC platform.
-Acknowledge service requests promptly and lead root cause analysis using logs, traces, and system diagnostics.
-Engage Nokia Subject Matter Experts (SMEs) as needed to resolve issues.
-Open and manage Assistance Requests (ARs)/NCT tickets for defect handling or documentation gaps.
-Provide regular status updates based on issue priority (daily for critical issues; weekly otherwise).
-Deliver issue resolution summaries and conduct customer review sessions for formal closure and signoff.

YOUR PROFILE

-Bachelor’s degree in Telecommunications, Computer Science, or a related engineering field.

-Minimum 5  years of experience in telecom infrastructure, ideally within core network, messaging systems, or broadcast alerting.

-Expertise in BMC platform design, configuration, and deployment.

-Strong understanding of mobile core networks (LTE, GSM, UMTS) and OSS/SNMP protocols.

-Proven experience authoring and managing technical documentation (CSNIS, MoP, ATP).

-Familiarity with network integration, IP addressing, VLANs, and DNS/NTP configuration.

-Strong troubleshooting and coordination skills with a customer-centric approach.

-Previous experience with BMC deployments.

-Experience with public warning systems such as FEMA IPAWS or NAAD.

-Hands-on experience in lab validation and production rollout scenarios.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

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