Production Support Analyst

About the job you're considering

Join a long-standing, high-impact partnership shaping the future of digital services.

Capgemini has been a trusted partner to this client since 2001, building a mature and highly collaborative relationship that continues to thrive. Over the years, we’ve successfully delivered a market-leading online service and remain at the forefront of major transformation programmes, driven by our dedicated Capgemini project teams.

Today, we’re entering an exciting new phase. Our current programme is focused on modernising existing schemes, enhancing functionality, and introducing innovative new features that will define the service for years to come. You’ll play a key role in supporting and evolving these solutions as part of a forward-thinking team.

This role offers the opportunity to work within a collaborative, supportive environment, based across the client site in Cardiff and our Welsh Delivery Centre. We operate a flexible hybrid working model, combining remote work with regular visits to our Cardiff offices — giving you the best of both worlds.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

We’re looking for a skilled Technical Engineer who thrives in a fast-paced, live production environment and is ready to make a real impact. With experience across Windows Server infrastructure and Microsoft Azure, you’ll play a critical role in keeping essential systems running smoothly and evolving them for the future.

As part of our Production Support team, you’ll be at the heart of operations — solving problems, driving improvements, and ensuring our services remain stable, secure, and high-performing.

In this role, you will:

• Take ownership of live production support, proactively monitoring systems and swiftly resolving incidents to minimise disruption
• Investigate and troubleshoot complex technical issues, working closely with Business Analysts and third-line support teams to deliver effective solutions
• Apply best-practice incident and problem management techniques to maintain service excellence
• Identify risks and escalate issues quickly and confidently, ensuring minimal impact on users and services
• Spot opportunities to improve performance, processes, and reliability — and take the lead in making them happen
• Contribute to a culture of continuous improvement, ensuring adherence to quality standards and operational best practice

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Solid experience with Microsoft SQL Server (MS SQL), including T-SQL and database management
• Development experience across Java (WebSphere) and Angular within enterprise applications
• Strong understanding of DevOps practices, including CI/CD pipelines and tools such as Jenkins, Git, BitBucket, and Artifactory
• Hands-on experience with Azure cloud services, Windows Server environments, and PowerShell scripting
• Exposure to enterprise platforms and tools such as Power BI, Adobe Experience Manager (AEM), IBM FileNet, Kofax, and ODM/iLog rules

Ability to gain SC Clearance is key for this role, you must hold UK RTW, and have not left the country for 28 or more consecutive days in the last 5 years. 

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

This role requires UK RTW and SC Clearance, or SC Eligibility. 

Make it real – what does it mean for you?

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.   To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.