Network Engineer

The Opportunity: 

The Infrastructure Reliability Engineering - Network Services team provides 2nd level support to manage the day-to-day operations for Visa Inc’s network. As a Network Support Engineer, your primary responsibility will be to support, manage, and implement improvements to Visa’s global network and cloud, based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing, and implementing improvements to Visa’s global network and with applications and systems teams to manage and troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering - Network Services team, that operates Visa’s global backbone, datacenter, and access networks including our commercial cloud offerings. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.  

This is an individual contributor responsible for identifying and resolving issues of low to medium complexity. This position is at a beginner/intermediate professional level and requires sound execution and analytical abilities. This role works in a team and receives appropriate guidance and development.   

The Work itself: 

 • Troubleshoot, identify root-cause and resolve low/medium complexity level issues where necessary and serve as escalation point to 1st level operational teams   

• Respond to and resolve IP network issues within the timeframe of severity level agreements   

• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment   

• Take initiative to proactively discover potential network impacts   

• Participate in problem resolution and root-cause analysis   

• Participate in tasks related to change, incident, and problem management  

• Document, create and maintain operational runbooks based on best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.  
• Participate in internal technical briefing/training for level1 and level2 network operations team  

• Participate in creating/maintaining automation using Python scripting. 

  • Participate in managing Cloud environments including AWS and GCP and Azure. 

• Participate in implementing lifecycle processes such as capacity management and last day of support.   

• Deploy and document changes in accordance with problem and change management process   

• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.   

• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption   

• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. 

• Weekend working on either a Saturday or Sunday shift pattern.  

• Public holiday working with days off in lieu. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.