Payment Specialist

​​​​​​​About Us

We are a dynamic, globally distributed team of approximately 30 professionals, with colleagues based in London, Manila, Cardiff, and across the United States. Our international presence enables us to operate on a 24/7 model, ensuring that our clients always receive prompt, high-quality service—whenever they need it.

Our Commitment
We prioritize client satisfaction, maintaining seamless collaboration across time zones to deliver consistent, reliable support. Our diverse team brings a range of expertise and perspectives, allowing us to adapt quickly and provide innovative solutions.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Import Bank partner statements, investigating and resolving any breaks.

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payment’s platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.